Refund policy

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. They apply to everything we sell, including sale and clearance items.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or not as described, or develops a fault it shouldn't have, contact us at support@risingsunfpv.com.au or on +61 440 130 405 with your order number and photos of the problem. We'll assess it and offer a repair, replacement or refund as the law requires.

Please get in touch before sending anything back so we can arrange the return. If returning the item would cost you a significant amount (for example, large or heavy goods), we'll arrange collection at our cost.

FPV and RC parts are often damaged by crashes, incorrect wiring or incorrect voltage. We assess every claim fairly, but damage caused by a crash, misuse or modification isn't a fault covered by these guarantees.

Change-of-mind returns

If you've changed your mind, we accept returns within 30 days of purchase when the item is unused, in the same condition you received it, in its original packaging, and you have proof of purchase.

These items can't be returned for change of mind:

• Batteries
• Custom 3D printed parts
• Merchandise
• Gift cards
• Downloadable software and files
• Sale and clearance items

(This doesn't affect your rights if any of these items is faulty.)

For change-of-mind returns, you pay the return postage and the original shipping cost isn't refunded. If your order shipped free, the cost of that original shipping is deducted from your refund. Items returned used, damaged or missing parts may only receive a partial refund.

How to start a return

Start your return through our returns portal or email support@risingsunfpv.com.au. Send returns to: Rising Sun FPV, 22 Castlemaine Street, Kirwan QLD 4817, Australia.

For change-of-mind returns over $100 we recommend a tracked postage service, as we can't take responsibility for items lost on the way back to us.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Your bank may take a few business days to show it.

If a refund you were expecting hasn't appeared, check with your bank or card provider first, then contact us at support@risingsunfpv.com.au.

Exchanges

We replace items that are faulty or damaged on arrival (see above). For anything else, return the item under our change-of-mind terms and place a new order.